We will NOT respond to random emails or phone calls requesting status, returns, or cancellation. If you need help with an order start by selecting the Orders link on our site or the Order Support button in the email received a time of purchase and submit the appropriate form. Updates on special orders are available upon request only and we do not provide phone support for special order status updates. In these cases we work extra hard to expedite getting the order shipped quickly. Special orders are sent directly to the manufacturer and usually drop ships directly from them in many cases but occasionally ships to one of our distribution centers and then shipped to the shipping address provided at purchase. THE ORIGINAL MERCHANT TRANSACTION FEE (3-7% depending on your payment method) IS NON-REFUNDABLE AND WILL BE DEDUCTED FROM ALL RETURNED ORDERS. NO CANCELLATIONS, REFUNDS, OR RETURNS WITH EXCEPTION TO DAMAGED UPON RECEIPT OR RECEIVED A PRODUCT DIFFERENT THAN PRODUCT ORDERED. Contact us before making a purchase if you want to get more info on an estimated ship date which will help avoid cancellation issues. There is NO guaranteed delivery date for any special order and manufacturers often change the expected ship date several times. Otherwise the factory may have to produce or final finish a part which typically ships in 3-6 weeks but can take up to 12 weeks or more for certain parts. If the manufacturer has the item in stock it will normally drop ship directly to you within 5-7 business days depending on your location and the type of shipping required. Many manufactures keep less popular parts they produce in stock and can process orders we submit quickly. This does not mean the part is not currently available. That being said, we're a full service retailer who typically maintains stock on all items we sell in all of our stores.Special order parts are defined by Grudge Motorsports, LLC as any product, auto part, performance part, tool, accessory, etc., that we do not currently have in stock, that are on backorder, or that we do not stock as a shelf item which may be due to lack of popularity or the part has various options that make each order unique. *If the store nearest you is out of stock we will ship from a location with stock. This price match is the easiest way for us to get you the rack you need, for the price you deserve to pay. We are not allowed to display that cheaper price sourced from Amazon. So why bother making you click this price match button at all? Why not just always show the lowest price online? Honestly, we would love to, but are held to a minimum advertised price policy by our suppliers. No matter what you need, we have the experience and knowledge to help you out. Every one of our employees has installed every rack we sell, on countless different vehicles.Calling one of our phone numbers will put you in contact with a local employee who can answer any question you have.It connects the vehicle roof via 3 bases on each side, it allows for a Rhino-Rack Pioneer. We will verify your order with your provided vehicle information to ensure your products fit before we charge you or ship. The Rhino-Rack Backbone is a mounting system for your Toyota 4Runner.We have 44 locations around North America letting us ship from the store nearest to you*, keeping our average shipping times to under 2 days from the time you place your order.īut the main reason to buy from Rack Attack over Amazon: we provide complete customer service, starting from the moment you place your order: If your order is placed before the UPS truck comes at the end of the day, Rack Attack ships same day for all in-stock orders. We're one of the few retailers who can honestly say our shipping exceeds that of Amazon Prime.
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